How long does it take to see a doctor?

It could be right away, if there’s an available doctor who isn’t busy with other patients. During the free trial, we aim to not make you wait more than a half hour. But remember – Dialogue isn’t a substitute for an urgent medical help. If it is an emergency, please call 911.

Can a doctor treat me without physical examination?

Yes they can, but not for everything. Studies show that 50-70% of doctor’s consultations can be done without setting foot to the clinic. When your doctor doesn’t feel completely confident about the diagnosis or a treatment, you’ll be getting a referral to see a doctor in person.

What can be treated using Dialogue?

Remember that Dialogue isn’t for urgent care. If it’s an emergency, call 911.

Here are some examples of issues that can be treated:

  • Sinus Problems
  • Urinary Tract Infection
  • Pink Eye
  • Bronchitis
  • Upper Respiratory Infection
  • Nasal Congestion
  • Allergies
  • Flu
  • Cough
  • Mental Health Problems
  • Dermatology Problems

How do I get my prescriptions?

Whenever a doctor prescribes you a medication you get to pick between two awesome options. We can take care of contacting the pharmacy of your choice to make sure they prepare everything for you. Or, and this is the best part, we deliver your medicine to your home or office. Delivery will take 24-48 hours and it is free of charge.

Why do I need to create an account for my child?

Individuals under the age of medical consent in their province (13 years of age and under in the Province of Quebec) are not permitted to register for an account. In order for a child to use the platform, the child’s parent or lawful guardian must register for an account on behalf of the child. All children and adolescents 13 years old and under must be supervised by their parent or lawful guardian at all times when using the platform, including during the entire duration of a consultation.

Why can’t I consult with my child over 14?

Individuals over the age of medical consent in their province (14 years of age and over in the Province of Quebec) are required to consult privately with practitioners, unless a parent or guardian has been explicitly invited by the patient.

Can I see a doctor if I already have a family doctor?

Yes of course! Even if you’re one of the lucky one to have a family doctor, it could take a ton of time to see one. We can, with your permission, transfer the record of your encounter to your family doctor.

Is my information confidential?

Completely. Only the healthcare professionals you interact with have access to your information. We will never share anything with anyone without your explicit consent. Our data is hosted on Amazon Web Services (AWS) in Canada. Learn more about how AWS supports healthcare IT on their HIPPA compliance site.